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FAQS

What is a voice-based intelligent automation assistant?
A voice-based intelligent automation assistant is a software platform that uses a number of different technology services and machine learning (ML) technology to understand, interpret, and respond to spoken language. It allows users to interact with an application or perform tasks using voice commands, making it an intuitive and hands-free solution.
Voice-based intelligent automation can streamline business processes, automation and workflows simply by using your voice.
Users can give voice commands to:
  • Initiate workflows
  • Capture information
  • Source information
  • Execute specific tasks
By doing so, it reduces manual effort, increases efficiency, and enhances the safety of employees in challenging environments. Additionally, voice-based intelligent automation can continuously learn from these interactions, improving its performance and accuracy over time.
Voice-based intelligent automation can boost positive business outcomes by supporting employees to complete tasks quickly, optimising resource use, reducing operational costs, and supporting a safer working environment for all your employees. With its ability to process routine tasks, time spent on repetitive processes is minimised, and businesses can focus on more high-value tasks at hand.
Intelligent automation can enhance their safety greatly in several industries where employees perform hazardous tasks or operate in unsafe environments. Lone worker check-ins, detailed hazard and incident reports and easy access to Critical Control documents are just a few words away. Ask Harry’s voice-based intelligent automation hands-free operation adds an extra layer of safety.
The tasks Ask Harry’s voice-based intelligent automation assistant can automate depends on your business needs and workflows. Common tasks our clients use include setting reminders, scheduling meetings, compiling hazard and incident reports, and sourcing documents such a Critical Controls from systems and databases. All completed with a simple, quick call. The intelligent automation learning capabilities allow it to adapt and learn over time, so it can handle increasingly complex tasks as it evolves.
  • Built for business - Ask Harry's voice-based intelligent automation technology works in noisy, industrial and complex corporate environments. Going beyond Google and Microsoft AI systems, Ask Harry specialises in understanding industry jargon and phrasing to deliver exceptional responses and results. Our custom industry models are designed to bring clarity and task-specific correctness to the Ask Harry voice and feature set.
  • One conversation, done - With a strong focus on natural language and fast delivery, Ask Harry ensures that the conversation flows naturally, creating an engaging interaction. Other systems may suffer from prolonged pauses, making the conversation choppy. Ask Harry combines responsive delivery and intelligent automation smarts to keep the conversation flowing.
  • Accessibility using the latest user interface; voice - A Stanford study found that speaking is up to five times faster than typing on phones with on-screen keyboards*. Speaking is natural for everyone and that's why Ask Harry uses it as the interface with intelligent automation. Furthermore, accessibilities can be via phone or two-way digital radio.
  • High-level security and data protection – Ask Harry provides security and privacy features such as end-to-end encryption, multi-factor authentication and data minimisation to prioritise the confidentiality, integrity, and availability of your data. We regularly review and update our systems and processes to stay ahead of evolving security threats.
  • Fast to onboard and deploy – Ask Harry provides an almost out-of-the-box solution with minimal training required, avoiding costly interference to your workflow and day-to-day operations during integration. We offer comprehensive support, staff training material, and easy API integration into your systems to ensure you get started easily.
  • Integrates into existing systems and workflow - Ask Harry is easy to connect and use alongside your current business processes and systems. Ask Harry's API integration helps minimise change and disruptions to your operations.

Our voice-based intelligent automation is designed with integration in mind. Ask Harry can be seamlessly incorporated into your existing business systems with minimal disruption. Our dedicated support team is also available to guide you through the integration process and answer any questions you have.

Ask Harry offers different methods of integration to suit your business situation:
API access
Ask Harry can connect to your platform using a secure API connection if your current vendor allows it. We securely connect to many different APIs and environments with minimal requirements on your side.
Direct Import
If your data is stored outside a platform, such as in Excel or Google Sheets, it can be imported directly into the Ask Harry system and synchronised as needed.
Connect by phone or two-way radio
When you sign up for Ask Harry, your business or site will be given a dedicated phone number to use. Additionally, Ask Harry can integrate with your digital radio system, allowing you to speak directly with Harry through a specific channel. Contact our integration team for more information.
Yes, the Ask Harry platform can stand alone. It can be deployed and operationalized within your organization without the need for integration with your business software suite.
If integration is chosen at a later date, Ask Harry can be seamlessly incorporated into your existing business systems with minimal disruption.
Data security is a top priority for us. Our voice-based intelligent automation assistant and platform uses security and privacy features such as end-to-end encryption, multi-factor authentication and data minimisation to prioritise the confidentiality, integrity, and availability of your data at all times. We comply with all relevant data protection regulations and take all necessary steps to safeguard your information.
Our voice-based intelligent automation assistant is built for business, using machine learning algorithms and additional data, such as industry jargon and phrases, to improve over time through continuous interaction and feedback.
Yes. Ask Harry, our voice-based intelligent automation assistant, is designed to understand various accents and over 38 languages. We’re constantly improving its language capabilities to cater to a broader, more diverse user base.
Ask Harry offers numerous benefits, including increased efficiency, cost savings, improved employee safety, and enhanced productivity. It allows your team to focus on the job at hand and higher-value tasks while our intelligent automation handles routine or complex operations. Furthermore, as the intelligent automation learns and evolves, it will continue to provide even greater value to your business.
We offer comprehensive support for all our customers globally. This includes a dedicated support team available to assist with any issues or questions, as well as regular updates to improve functionality and address any potential bugs or issues.
Our voice-based intelligent automation assistant, Ask Harry, is designed to be standalone or integrated and compatible with various systems and OHS, HRIS, CRM, ERP platforms. Specific technical requirements will depend on the individual needs of your business and the scale at which you plan to implement Ask Harry. Ask Harry offers different methods of integration to suit your business situation:
API access
If your current vendor allows it, Ask Harry can connect to your platform using a secure API connection. We securely connect to many different APIs and environments with minimal requirements on your side.
Direct Import
If your data is stored outside a platform, such as in Excel or Google Sheets, it can be imported directly into the Ask Harry system and synchronised as needed.
Connect by phone or two-way radio
When you sign up for Ask Harry, your business or site will be given a dedicated phone number to use. Additionally, Ask Harry can integrate with your 2-way digital radio system, allowing you to speak directly with Harry through a specific channel. Contact our integration team for more information.
Our team will work closely with you to ensure a smooth and efficient integration process.
The primary goal of Ask Harry is not to replace human workers but to support their abilities, free them from repetitive tasks and help them be safer in their roles. Ask Harry can handle routine tasks and workflows, allowing your team to focus on the job at hand and be safer while they do it, thus increasing overall productivity and job satisfaction.
We provide comprehensive training materials and sessions to ensure your team feels comfortable using Ask Harry. Our customer success team will guide your staff through Ask Harry and its various features and capabilities and will be available for ongoing support.
Yes, Ask Harry is designed to integrate seamlessly with various popular OHS, HRIS, CRM, ERP business software applications. If you have specific software you wish to integrate, our team will work with you to ensure compatibility and smooth operation.
Ask Harry stands out in its ability to understand, interpret, and execute complex voice commands, making it an exceptionally user-friendly solution. It’s designed for business, rather than being a consumer product adapted for business, and be customised to fit the unique needs of your business.
Ask Harry is versatile and adaptable, making it beneficial for many industries, including but not limited to Mining, Construction, Service Centres and Customer Bookings, Government and Emergency Services, Manufacturing, Retail, and Logistics. Any business seeking to improve efficiency, streamline workflows, improve customer experience and improve the safety of their employees can benefit from implementing Ask Harry.
The implementation timeframe can vary depending on the complexity of your business operations and the extent of integration required. Our team works diligently to ensure a swift and smooth integration process and will provide an estimated timeline tailored to your specific situation.
To give guidance, a standard onboarding and rollout can be as quick as two weeks, while customisation may require up to 6 weeks.
Absolutely. We adhere to strict privacy standards and use advanced security measures to ensure that all voice data is secure. We do not share or sell any data, and access to data is limited to necessary personnel only.
Yes, Ask Harry is built for business. Designed to learn and adapt over time, which includes understanding industry-specific terms, jargon and more complex phrases such as place names. We can even add industry and company language specific to your team, department and business if needed.
If Ask Harry does not understand a command, it will ask for clarification or suggest the closest action it can perform for you to confirm. Ask Harry has been trained on a large dataset and continues to improve its comprehension and response accuracy.
* Stanford study on voice vs keyboard. English input rate was 3.0x faster than a state-of-the-art miniature smartphone keyboard.
When factoring in logging on to the app, navigating through the system on a small screen, slow typing and non-English users, this can jump up to 5.0x faster.
© 2024 Contact Harald. VT42 Pty Ltd Trading as Contact Harald. ABN 77 373 551 818. Level 3, 85 William Street, Darlinghurst NSW 2010 Australia.
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