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Cookie cutter automations are out, personal AI experiences are in

Traditional customer personalisation is out, personal AI experiences are in. Not already running AI-driven customer service? This is for you

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* Stanford study on voice vs keyboard. English input rate was 3.0x faster than a state-of-the-art miniature smartphone keyboard.
When factoring in logging on to the app, navigating through the system on a small screen, slow typing and non-English users, this can jump up to 5.0x faster.
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