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Voice AI in call centres – what you need to know

Overwhelmed, underperforming call centre operations your norm? AI driven technology is moving contact centre operations into the future.

* Stanford study on voice vs keyboard. English input rate was 3.0x faster than a state-of-the-art miniature smartphone keyboard.
When factoring in logging on to the app, navigating through the system on a small screen, slow typing and non-English users, this can jump up to 5.0x faster.

Tag: Call Centre

Voice AI in call centres – what you need to know

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